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Important information

Base Rate and savings accounts

On 19 March 2020 the Bank of England announced a decrease in the Bank of England Base Rate from 0.25% to 0.10%.

Any Bank of England Base Rate changes are considered within the context of ongoing rate reviews across our product range, and any changes will be reflected on this website.

Changes to our wording

We’re changing the words we use to describe some of our fees and services for UK personal current accounts.

View the new descriptions

From 1st April 2010, St. James's Place Bank no longer offers mortgages to new St. James's Place Bank clients and new current account facilities to new and existing St. James's Place Bank clients.

For more information on the changes, please see our Questions and Answers.

St. James's Place Bank clients who applied for a mortgage or current account facility prior to 1st April 2010 can find information related to their Account within this section.

From 30th November, 2012 all deposits made into your St. James's Place Bank savings facility via direct debit from your chosen current account with another provider, will continue to take 3 working days to reach your St. James's Place Bank savings facility and now be immediately available upon receipt.

Our tracker rates are linked to the Bank of England Base rate administered by the Bank of England, this rate can go up or down which will impact the cost of your mortgage payments.

October 2017 – Increase to call waiting times

There has been an increase in call volumes to St. James's Place Bank . We are aware some clients are experiencing long call-waiting times and we can reassure you the Bank is working hard to improve service levels.

We apologise for these delays and expect normal service to resume over the next few weeks. In the meantime, clients can check balances, make payments and change their details by logging in to their online banking account*.

*New users must register first.

October 2017 - Notice of Change to our Online Security Policy

We take your online security seriously. As part of our regular review of website security we are taking steps to improve our authentication process.

What is changing?

The login process will be moving the current one-step to a two-step process. We will be updating our password policy and guidelines and, if your password no longer meets our new guidelines, we will be asking you to update your password. We will soon stop using security questions as part of our login process and we will be asking you for a different type of memorable information before you login. Please note these changes will take place over the coming months.

What does this mean for you?

From 16th October 2017 a new temporary screen will be presented to you after you have successfully provided your existing security information on the log-in page. The page will provide you details of the changes being made and it will be shown to you until you have been transferred to the new security policy. Once you have been transferred to the new policy the page will no longer be displayed.

Please be assured that your account remains secure and you do not need to take any action until prompted.

Always remember it is important you protect your personal details and keep your information safe. Please do not share your passwords or memorable information with anyone else.

Our staff will never ask you to divulge your information.

If you are worried that someone else may have acquired your password or memorable information please call us on 0345 602 6200.

September 2017 – Notice of Change to our Client Services Opening Hours

We are making changes to our Client Services Opening Hours on 1st October 2017.

Our Client Services consultants will be available:
8am to 8pm Monday to Friday, 8am to 4pm Saturday and closed Sunday

April 2016 – Important information for savings customers

In March last year, the government announced plans to make ISAs flexible, meaning savers will be able to take money out of their ISAs and put it back, in the same tax year, without it counting towards the annual ISA allowance. The changes came into effect from 6 April 2016.

In addition, the government also introduced a new type of ISA called an innovative finance ISA. However, not all ISAs are changing, and your St. James’s Place Bank facilities will not be upgraded. This means we are not offering the additional flexibility on your ISA or offering the Innovative Finance ISA.

27th November 2013 - Changes to St. James's Place Bank Mortgages

From 11th April, St. James's Place Bank will no longer accept applications for further advances or changes to your mortgage deal. For further details on these changes, please click here.

21st April, 2013 - Important changes

If you have sole facilities in a joint St. James's Place Bank Account and if they have non offset facilities, going forward only you will be able to view or receive any information for your sole named facilities.

If you use or have used offsetting facilities within your St. James's Place Bank Account, your facility visibility has not changed.

This change protects your personal information.

Initial deposits into your savings facility

We have changed the way in which you can make initial deposits into your savings facility. From the 21st April 2013, you will no longer be able to make initial deposits via the connected current account you have linked to your savings facility using the Direct Debit scheme.

You can however send us your initial deposit by electronic transfer from your bank or building society, by debit card payment, by cheque or from an existing St. James’s Place Bank facility. A separate initial deposit is required for each facility. Please wait 10 days from posting your documents back to us, to give us time to get your facility open and ready.

Electronic transfer – to make an electronic transfer from another bank or building society, just give them the St. James’s Place Bank facility sort code and account number. You will find these details on your Confirmation of Application Details form.

Debit card payments – please call us on 0345 602 6200 to make a debit card payment.

Paying by cheque - you will need to send us a different cheque for each facility you want to open, even if they are joint accounts. Please make the cheque payable to the name of the facility holder and write on the back of the cheque the sort code, account number and type of facility you want the money to go in to. You’ll find these details on your Confirmation of Application Details form.

Paying from an existing St. James’s Place Bank facility – depending on the type of facility you have applied for, you can either call us on 0345 602 6200 or log on to to make the payment.

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