Help Centre

We are here to support you.

Bereavement

When you've lost someone, speaking to banks will be the last thing on your mind. We're here to help make the process as simple as possible. 

Bereavement

Money worries

Keeping on top of your money can be a struggle Here's how we can help. 

Money worries

Power of Attorney

Someone you trust can help you manage your account and money matters. Family members, friends or even a neighbour, local authority, charity or carer can help you. 

Power of Attorney

Complaints

We would like you to talk to us about your complaint to give us the opportunity to put things right. 

Complaints

PPI Complaints

The deadline to make a PPI complaint passed on 29 August 2019. If you've already made a PPI complaint to us, you don't need to do anything else. We'll make sure your complaint is reviewed. 

PPI Complaints

Accessibility

We want all of our customers to have an excellent service. So, you can expect equal access, facilities and treatment - in a way that's just right for you. 

Accessibility