Frequently asked questions

For information on St. James's Place Bank Secure, use the links below to go to specific topics, or scroll down the page to review the full list of frequently asked questions and answers.

About St. James's Place Bank Secure

What is the St. James's Place Bank Secure service?

St. James's Place Bank Secure is a free service offered by St. James's Place Bank in partnership with Visa International Services Association and Mastercard® International. This service offers more secure internet shopping, using your preferred form of internet payment - your St. James's Place Bank debit card. The service will assess each transaction and your card details are either automatically verified or, in some cases, you will be required to provide information for further verification. The St. James's Place Bank Secure service only applies to online purchases at participating retailers.

You will sometimes see the St. James's Place Bank Secure service being called Visa Secure or Mastercard Identity Check either online or in other communications, however these names all apply to the same service which protects your cards online.

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Which cards will be covered?

Your St. James's Place Bank personal debit cards are eligible for the St. James's Place Bank Secure service.

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How does St. James's Place Bank Secure work?

When you make a purchase online, St. James's Place Bank Secure issues a receipt to the retailer at the end of the checkout process. The receipt includes details of your current purchase, such as the retailer's site name, purchase amount, and the date of the purchase. You will get a page with a "Processing...." message after you have entered your payment details or, in some cases, you may be required to give further information to verify your card details.

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How does St. James's Place Bank Secure protect me?

With St. James's Place Bank Secure, your transaction is more secure as we use a security system that runs behind the scenes while you shop online, helping to prevent unauthorised use of your St. James's Place Bank cards.

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Will I need to apply for a new card to use St. James's Place Bank Secure?

No. St. James's Place Bank Secure is designed to help protect existing cards that you already have with St. James's Place Bank.

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Which online retailers currently participate in the St. James's Place Bank Secure service?

Many online retailers are already participating in the St. James's Place Bank Secure service. As the service grows, more will be added.

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How much does St. James's Place Bank Secure cost?

St. James's Place Bank Secure is a free service available to all St. James's Place Bank customers.

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What browser do I need to use for St. James's Place Bank Secure?

St. James's Place Bank Secure requires the use of one of the following - Windows Microsoft® internet Explorer 5.5 and above, Windows Netscape Navigator® 7.1 and above, Windows AOL® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 or Macintosh Safari®.

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Can I use St. James's Place Bank Secure from any computer?

Yes. One of the great advantages of St. James's Place Bank Secure is that you can use it from any computer connected to the internet with a compatible browser.

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Where can I view the conditions applying to the use of the St. James's Place Bank Secure service?

To view the St. James's Place Bank Secure conditions, please go to the terms of use page.

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Where can I get more help and information on St. James's Place Bank Secure?

For more help and information, just call us on 0345 602 6200.

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Purchases using St. James's Place Bank Secure

What if I have software that blocks pop-up boxes?

Some software may not allow pop-ups. If you have this software installed you must disable it or change the settings to allow pop-ups for St. James's Place Bank Secure to operate correctly.

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What should I do if I am purchasing online but the St. James's Place Bank Secure summary box does not appear?

It may be that the retailer does not use St. James's Place Bank Secure yet but you will still be able to purchase at these retailer's sites. Simply follow the retailer's normal checkout process.

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Making the site accessible

What accessibility features are provided on this site?

The following accessibility features are provided:

  • Support for windows reader.
  • Support for resizing the text.
  • Support for No Java Script.

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How can I resize the text?

In the browser go to View > Text Size and choose "Largest".

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Where can I find more information on accessibility?

Accessibility reference can be found in:

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